Karen Marcoux, CPCDirector of Operations
Starting her career as a medical assistant in 1997, Karen performed both clinical duties and administrative tasks, giving her the unique perspective and understanding of the myriad of responsibilities required to run a successful medical practice.
In 2016, Karen became Director of Operations, the role she holds today. Her responsibilities are liaising with management to maximize operational efficiency and set strategic goals, mentoring and monitoring the Grey Ledge Medical billing staff and supervision of day-to-day business operations to ensure smooth progress and efficient workflow. Karen has been instrumental in the company’s expansion as a well-established medical billing company providing services to over 100 providers throughout New England.
In addition to her responsibilities at Grey Ledge Medical, Karen is a Certified Professional Coder (CPC) and an active member with the American Academy of Professional Coders (AAPC). She is also a member of the Massachusetts/Rhode Island Medical Group Management Association (MA/RI MGMA).
Sharon Parayno, CPC
Sharon joined CPM in May 2014 as our Intergy Practice Management, Electronic Health Record (EHR) Trainer and MACRA/MIPS/Meaningful Use liaison. Sharon is a Certified Professional Coder (CPC) with the American Academy of Professional Coders (AAPC).
In 2016, Sharon also took on the role as Manager of Client Services. In this expanded role, Sharon is a liaison between Grey Ledge Medical's staff and our client's office. She continually relays information to maximize operational efficiency and offers time-saving suggestions to our clients and staff.
Prior to becoming a system’s trainer, Sharon spent many years working in physician practices in roles ranging from Medical Assistant to Billing and Office Manager. This understanding of the real-life challenges of physician practices gives Sharon unique knowledge which proves to be beneficial when customizing software and training physicians, care-givers and office staff.
She is a Certified Medical Assistant and has a bachelor’s degree in Business Management. Sharon has been training physician practices on EHR and Practice Management Systems since 2002.
Bonnie started with CPM in 2002 as a Medical Billing Specialist. Since her time at Grey Ledge, she has worked in many different roles and is a member of the Senior Management Team.
Bonnie’s current responsibility is to manage Grey Ledge Medical’s eClinical Works (eCW) and EPIC billing team and serve as the liaison between each of its eCW and EPIC clients and Grey Ledge. She has a keen understanding of several different medical billing software products including Intergy by Greenway, EPIC, eClinical Works, PrimeSuite by Greenway and Medical Manager.
Over the years she has become proficient in the billing requirements for many different specialties, including Primary Care, Urgent Care, Gastroenterology, Neurosurgery, Neurology and Pain Management.
Tori Morris joined GLMM in 2020 as the company’s Administrative Assistant and has quickly risen to the role of Manager of Credentialing. Tori’s degree in Business enhanced her strengths in the areas of attention to detail and communication, which have proved to be valuable traits for the Grey Ledge Medical clients.
Under Tori’s guidance the Credentialing Team assists providers with initial enrollments under new organizations or with maintaining current credentialing. The Credentialing Team continuously communicates with insurance plans and Tori regularly relays this information to our clients; ensuring that all clients are kept up to date throughout the credentialing process of their insurance participation status.